Small Business Franchising Options

Small Business Franchising Options Investigate Evaluate Small Business Franchising Options This assessment informs regarding the franchising options in favour of small business. I have taken Bakers Delight franchise chain in this assessment task. Over here I have discussed about the various types and concepts of the franchises. Further it tells how the business ideas are suitable for business. It also tells about the possible cost structures. It mentions the responsibilities of franchiser and franchisee. Task : 1 Integrated business operation is when an existing business adds other company products into their company may be as a strategy for connecting to align operations and strategy with the organizations money performance. By approaching the design and strategic management of these elements during this manner, its able to maximise the profit generated by the operation, to minimize the waste and normally permit the business to perform effectively. Single unit franchising is the most likely place a brand new entrepreneur can begin. In this type of franchise, the franchisee would only be responsible for running one unit. However they would be tremendously involved with all of the everyday operations of the business. Bakers Delight bakery is one of the best example of these kinds which deals with only Bakery products. Manufacturing franchises offer a company a right to produce goods and services using the manufacturers name (As Bakers Delight product). According to Franchise Perfection, many food and beverage companies are considered manufacturing franchises. These types of franchises might be considered wholesale or distribution companies as well. In this form the franchisor supply the whole materials as well as product to the manufactures. After that they produce the product according to the franchisee agreement along with sale of product to anyone other than a standard consumer. Manufacturers sell their product sprightly to the buyers. They can sell their product to small individual purchasers. Retail is the deal of goods to end users, not for resale, but for use As well as use by the purchaser. The retail business deal with it at the end of the supply chain. Makers sell bulky quantity of goods to vendors, and dealers effort to sell those same quantities of products to consumers. Wholesale is a bulk sale by a manufacturer or distributor to for resale to a retailer. Retail is any sale to an individual or company for end use. This is the point to reach to the customers a wholesaler buy the product from manufacturer then he sell to the retailer and then product reach to the customer. A franchisor that sells goods to the shoppers, As opposed to a trader or provider, who normally advertise their products to commerce, is called retail product. A retailer purchases goods or products in huge quantity from manufacturers directly or via a wholesaler then sells smaller quantity product to the consumer for a earnings. Retailing can be done in either fixed locations like stores or markets, door-to-door or by delivery. In franchise, a Retail service is that provide goods for sale to consumers. All the customers depend on service. If the service is excellent, then franchise until the peck point. (answer, 2017) (wipro, 2018) The franchisor markets a unique business system under a trade name and franchising adopt the standardise procedures to run their own business. It needs to have certain key characteristic to assess viability of franchise from business idea. Intellectual property is a juridical concept which refers to creations of the mind for which exclusive rights are recognized. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets. Intellectual property rights may include copyrights, trademarks, patents, industrial design rights and trade secrets that franchisor own. Franchises are directly linked with individual franchises ,an individual enterprises have their totally free own business, For example soft drink franchises Bakers Delight have contract with franchisor ,a franchisor not allowed to change about quality ,price as well as trademarks. Even advertisement, individual franchisee can change anything with the permission of franchisor. If we are doing business we need to know about terms and condition .it is primary step to make business, if we know the term then we can manage business, For example provided the franchise is operating with the terms and Condition of contract that franchise can help to develop your business .they organize well, and make easy to do business.Services over here we must have Operational Manual, and we must follow this exactly to produce the goods and service. Single unit- carrying the franchise business in a particular area as well as conduct operations. After proven performance, the franchise can request for additional areas. Mufti unit franchise buying of 2 or 3 unit at the initial stage of franchise itself. The importance of marketing and selling financial products and services in a responsible way has been reinforced by the turmoil of the past few years. It is absolutely vital that we provide clear and transparent information on our products and services which is easy for our customers to understand, some of the marketing which we share with other franchises and some of marketing we done ourselves. The franchise, on I am working, is Bakers Delight. Bakers Delight has retail type franchise. In this type of franchise Bakers Delight supply the raw material to the manufacturer then they produce the product under franchise agreement logo. Bakers Delight stores sale the material to customers its mean that a franchise make the direct sale. In this organization retail there is no agent between retailer and the customers. A business idea is a concept which can be used for commercial purposes. It typically centres on a commodity or service, that can be sold for money. There are several methods for developing and testing a business idea. The ability to come up with a business idea can be transformed into a viable business, where ideas supported by feasibility and a business plan can then be sold to interested investors, firms, and interested parties for a lump sum or a management contract, or as agreed. Business ideas, if introduced at the right time, when demand for such service or a product introduced by the idea is expected to surge, can lead to a very profitable business. Regarding product or service, Bakers Delight have to plan about availability of product and service in future similarly they plan about the how much stuff they need in future and how much man power they require in future. It all will need in future for Bakers Delight. Track Record delivers a fusion of practical audit skills with unique supporting IT systems, natural resource traceability expertise. The market goodwill of a Bakers Delight, if a Bakers Delights finance record was good or bad, they are paying their liability and debt properly this all think is a track record of company. It means a company like Bakers Delight, they have their own product standardization and people easily know about their product and there quality of product is too high that all things is the effort for success. Bakers Delight offe rs hands-on support and proven business procedures and systems, to assist in managing your business to success. Location of each Bakers Delight investment in land for outlet or rent, Vehicles for material supplying -purchase, Warranty and guaranty claims, Salaries of Bakers Delights Staff. Starting a new business is risky. One of the biggest benefits to franchising is marketing. The franchiser of Bakers Delight can prepare and pay for the development of professional advertising campaigns. National marketing done by the franchiser benefits all franchisees. In addition, the franchiser can provide advice about how to develop effective marketing programs for a local area through a cooperative marketing fund, a franchiser also provides training for the franchisee. This is especially important if the concept is complex. The franchisee pays an initial fee and an ongoing royalty to the Bakers Delight franchisor in exchange for a proven business operation and identity. Benefits of this package include the franchisors name and its product line, marketing techniques, production and administration system s, and operating procedures. A second option is to pursue a product or trade name franchise in which the franchisee becomes part of a franchisors distribution network. These affiliate franchises are thus able to pool their assets together for purchasing, advertising, and marketing visibility purposes. In Bakers Delight franchising, franchiser by building a successful brand through marketing, good practice and innovation creates goodwill which is utilized by the franchisees to further give the goodwill and add value to the business. As the business grows and market recognition increases, the goodwill coming to the business will also increase. Goodwill therefore is an important component when valuing a business and should be evaluated and protected. Goodwill can be most easily be defined and protected by gaining Registered Trade Marks for the trading name and logs of the franchise. While a payment to employ a trademark license is a royalty, it is accompanied by a guided usage manual, the use of which may be audited from time to time. However, this becomes a supervisory task when the mark is used in a franchise agreement for the sale of goods or services carrying the reputation of the mark. For a franchise, it is said, a fee is paid, even though it comprises a royalty element. The additional resources associate partner scheme offers new recruiters or experienced recruitment consultants a one step to run their own recruitment desk and retain all of their billings. Franchiser should supply the products and services for the brand as a whole, including research and development of new products and services. It is a proven system of doing business. It is also important to maintain the standard of the product among all the franchisees. Selling quality products in one location and less quality in another is not ok and can ruin the reputation of your franchise. (definations, 2001-2017) (drone_pilot, 2016) (uk essay, 2003-2017) (uk essay, 2003-2017) Customers expect each franchise to be the same and provide the same service and quality regardless of where they are located. It is important to maintain a high level of support and training for each franchisee as not all will have experience in running a business. Additionally, there may be some aspects that need support from other people, such as financial support or legal support. Its a good idea to have a network of trusted professionals around us that franchisees can also use. The most important aspect of running a franchise business and it is the franchisor that is responsible for maintaining consistency through everything in the business. As the business owner, it is his responsibility to make sure all franchisees have access to promotional products. This includes, but is not limited to: posters, flyers, brochures, competition entry forms, loyalty cards and promotional giveaways such as badges or buy one get one free coupons. This is so franchisees offer the same promotions an d discounts regardless of where they are. Of course it is always great to put a spin on the marketing products to suit their environment but making sure franchisees are always offering the same thing is very important for the customer. It is a main function of franchiser that they has in the new endeavour is as an investor into business. they will need to invest financially with an initial franchising fee, but also be prepared to pay any additional costs that might be necessary to get the business up and running such as equipment costs. Also, there will be ongoing royalty fees that he or she will need to be aware of. Give a copy of the franchise agreement, other contracts and the franchisors financial statements. (Small Business Administration) The franchisor, however, cannot, under federal law, make claims concerning the amount of money you will make. The UFCO (Uniform Franchise Offering Circular) will disclose estimates of all initial start-up costs. After establishing the context, the next step in the process of managing risk is to identify potential risks. Risks are about events that, when triggered, cause problems. A franchiser has tope based on the best available information, be tolerable, has ability to take human factors into account, to be transparent and inclusive, to be dynamic, iterative and responsive to change. The Franchisee is ready to start a new business, but may not have enough experience in running a business to be comfortable starting one from scratch. (ESDmodule2011.pd, 2017) (Small Business Administration) Most new businesses have a fairly high failure rate-sometimes due to mistakes made by inexperienced business owners, other times due to unexpected conditions in the market. What the Franchisee is looking for is a leg-up in starting a business so they have an increased chance of success. This is exactly what purchasing the right to use an existing business system and Bakers Delight brand name provides them. Franchises have to run your business according to their standards of Brumby regarding products and services. Consistency from store to store is what brings customers into franchise businesses. A customer should expect to get the same product or service from Bakers Delight brand name regardless of which building they walk into. If one outlet doesnt do it, other units suffer. Franchisee have to fulfil their capital requirement in business capital requirement is the type of fund which a business needed to be set up so that the responsibility of their franchisee to fulfil all the basic need of capital. Likewise capital is needed for purchasing machinery for business and for daily revenue expenditure for business franchisee have no right to hide any type of capital requirement. That the duty of franchisee to pay proper royalty to their franchisor they have no right to hide any financial information to their franchisor. Royal payments: The key responsibility of franchisor to pay their earn royalty at proper time likewise if a franchisee get a profit of $10000 and there royalty in 25% so it the responsibility of franchisee too pay $2500 at a proper time. They are not allowed to do any manipulation of account they have to pay royalty properly at proper time. There is the proper commitment between franchiser and franchisee they have to be honest to their commitment and have do business in legal term and condition franchisee have to commit about the responsibility of their work and they have to agree to their commitment likewise commitment to do business for ten year w ith franchisor. Franchisee have to age with franchiser to fulfil all sort of operational requirement to their business like wise they have to do all daily operation of the company likewise doing daily manufacture process of the company and that the key responsibility of a franchisee to fulfil daily operational requirement of business. Franchisee have to do all sort of marketing requirement they have to buy all daily raw material from market and any sort of marketing like advertising of product etc have to do if franchiser want it. That the essential role of franchisee to inform the franchisor of the total sales and about money and about the amount of royalty franchisee also able to report the amount of raw material used in the industry and much more what are the raw material should be in the business. There is a fair limitation of franchisees that how much they will be involved in the franchise business, some have already set rules about incorporating some rules. TASK : 2 Executive Summary In this report, we are going to discuss regarding the strategies required to enhance the operations of franchise as well as demonstrating analyzing the necessities through different tools of presentation. Moreover we have done the comparison as well as evaluation regarding the operations of the franchise. This assignment hold huge information and description of factors which are consider for the set up as well as for the success of any kind of franchise. I have chosen Bakers Delight an Australian franchise Company for my assignment. It will provide us the thoughts information to value how franchises are getting developed as well as their working formula. Help of comparison is taken to describe the factors clearer to the reader. Moreover this report has the checklist of the activities done by the franchisor and the franchisee I running the franchise which will the reader to understand the role of both more clearly. Introduction Bakers Daylight is a Australian-owned bakery franchise chain with outlets in Australia, New Zealand and Canada. Todays date Bakers Delight is running in more than 700 places. They are getting excellent response from all locations because they know very well that how to win the heart trust of their customers. They straight focus on their quality. This topic will help us in investigation evaluation small business franchising options, Identification of the core elements of the business franchise ventures, Determination of the essential requirements for establishing franchise business operations and the evaluation of franchise proposals. (WikiVisually) (bakers delight, 2017) In 1980, Roger and Lesley Gillespie started Bakers Delight in Hawthorn, Melbourne for the first time as we can say the origin of Bakers Delight is from Melbourne. They selected this name because they trust that each loaf, each roll, each pizza and bun should be a delight to bake, a delight to consume as well as the service you receive is delightful. Nowadays you can found Bakers Delight nearly in 700 locations across four countries. Thats a lot of bread being baked fresh and delivered to a lot of happy customers In 1995 November they went global for first time since they started, direction towards the Tasman for opening their first Bakers Delight branch in Auckland (New Zealand), till the end of year 2000 400 bakeries open across Australia New Zealand by Bakers Delight. Bakers Delight has been supporting BCNA (Breast Cancer Network Australia) for more than 15 years and has raised $15 million so far. Franchising is a growth strategy as a mutually-dependent joint venture of the Bakers Delight franchisor and Franchisees. The franchisor franchisee themselves with in view of their mutual achievements. To achieve this goal of Bakers Delight, the commitments of the parties, all through their relationship, based on central policy principles. The principles apply to the relationship linking franchisor franchisee, as well as the relationship of the master-franchisee sub-franchisee. From their classic loaves and famous hot cross buns, to crusty artisanal sourdoughs as well as breads baked fresh every day. Full of flavour and made with love, they use 100% pure ingredients for making their products. They are passionate about local communities. Thats why their bakeries donate any product left at the end of the day to local charities and community groups making sure fresh bread goes to the folks that really need it. Bakers Delight is a large Australian owned bakery started in 1980. Bakers Delight can be found in more than 700 locations across Australia, Canada, USA and New Zealand. Thats a lot of bread being baked fresh and delivered to a lot of happy customers. As there are 27 outlets of Bakers Delight available in New Zealand and its business performance is increasing day by day. Bakers Delight can be found in more than 700 locations across Australia, Canada, USA and New Zealand. Bakers Delight is in the top 500 private companies for 2014. From past 36 years, Bakers Delight tried each day to deliver best products to their customers and achieved success in winning the hearts to their customers. Their vision is to be the worlds best fresh bread retailer, Mission is to deliver quality bread, provide superior service as well as create delight for all stakeholders, and Values include having a passion for fresh, delightful bread, creating delight for all stakeholders, ensuring a win-win environment for all stakeholders and living and breathing innovation. (sportstg) The main competitors of Bakers delight are Hollywood cafe, Brumbys as well as Panettone. The main competitor of Bakers delight is Woolworths which is more known brand and older than Bakers delight. But in some areas Bakers delight doing good Bakers delight giving online services to their customers but Woolworths is not started their online services yet. Woolworths have a good name in United Kingdom with over 800 stores 30000 employees. It is successful, popular own-store brand such as Lady Bird, Chad Valley. We support every move of our franchisees, with our hands-on support with our proven business processes and systems to run every day of the bakery. In the last 36 years the development and improvement of our performance. With their extensive training and ongoing job opening your own business, reliable work and more about the subject. Each franchise dedicated, passionate, full of dealers is part of a strong community. Our meetings, planning education, competitions and local events organization, you can share ideas and insights. We have an experienced marketing team to assist you at the national and local level. Our support office constantly searches for new operating capabilities, developing new products, targeting new markets and refining online platforms. In 1980, Roger and Lesley Gillespie started Bakers Delight in Hawthorn, Melbourne for the first time as we can say the origin of Bakers Delight is from Melbourne. Nowadays you can found Bakers Delight nearly in 700 locations across four countries. There being a lot of freshly baked bread and a lot of happy customers In May 1,1980 Bakers Delight was founded by Roger Lesley Gillespie in Hawthorn, Melbourne. By 1990 20 bakeries operating in Victoria, In between 1993-1994 Bakers Delight expanded nationally and opened in Sydney, New South Wales, Brisbane, Queensland and Perth and west Australia. In 1995 November they went global for first time since they started, direction towards the Tasman for opening their first Bakers Delight branch in Auckland (New Zealand). In end of year 1996 225 bakeries open across Australia New Zealand, in next four years they across 400 bakeries. In 2003 Bakers Delight opens in Canada under the COBS Bread brand. Over 600 bakeries operating across three countries in 2004. Bakers Delight celebrated their Silver Jubilee in 2005 for delivering fresh products continuously winning the hearts of their customers from last past 25 years. In 2015 raise $1.79 million for BCNA. Taking total to more than $15 million. Till the end of year 2016 they are operating nearly 700 bakeries across four nations. Bakers Delight made a good brand name with their 100% pure products in the market; they extremely focus on their quality because better quality touches the heart of their customers which make them their loyal customers. Since 1980 they are getting big and better each day. Every day they bring fresh products to their shop for their customers and if some products left back in shop till evening then they directly send those products to charities. Bakers Delight has gain impressive progress in its sales and popularity. Looks after its review of the information provided by the franchise as a franchise is able to invest the money rather than running a good business. Over the past 36 years with over 700 bakeries in Australia, Canada, USA and New Zealand, Bakers Delight is known as Australias Most Successful Bakery Franchise. Provides a dedicated support team group marketing advertising campaigns, public relations, research, and design as well as product development. Bakers Delight known well for its strong brand name, company owns many logos, trademarks, tag it is really helpful to support the franchise to fulfill its brand image, its marketing goals for its strong brand name which is really helpful to support franchise to meet its marketing goals. Franchise purposes, communication may break down geographically as well as the franchise, create a relationship. Communication between the franchises should be clear and consistent. There are several franchises have these communication processes channel to meet their goal and targets, they are as followings: Immediately return calls Internet websites A point person for each franchise vendor Franchise network conference-calls To keep records of every sale through advance system in store outlet First of all we have to known the idea of our franchise for the reason that it can be depend on the site location. The places where we are going to open are retail store should be on the desires part of street. It should be on the main street, in the reach of potential customers and there should be parking space as well. There are few things we have to keep in mind before opening a franchise and they are as followings : That place should be competitors opponents free Must have enough potential customers It is necessary to examine traffic patterns around that specified location Keep in mind that you should be able to afford the place for you which you are looking for Line of basic infrastructure around the area, sewerage, water supply, should be located on main road and electricity connections The store should be around any mall, market or any other big place TASK : 3 Franchising is more secure than your own start-up, does not mean that its risk-free and hence it is important that you research yourself well, franchise, franchisor and market. Once deciding about Bakers Delight franchising, one person is thinking about buying franchisees with franchisors in the next phase. The situation of the franchise should also be considered. A person should not only see the business in relation to his competitors but also evaluate the possibilities for the industry. Factors 1 2 3 4 5 Comment Range, availability ,and quality of product and services à ¢-  Bakers Delight provides wide range of product and all fresh that supports healthy life style. Ideas and intellectual property à ¢-  Bakers Delight offers high reputation brand name but only in two countries. Franchise area and territory rights à ¢-  Bakers Delight has owned 40 percent bakeries by franchisees with more than one site and not enough territorial right Distribution arrangements à ¢-  Bakers Delight began as a single bakery in Australia, and now has over 700 bakeries in four countries. Marketing and promotion support and requirements à ¢-  Bakers Delight provides moderate marketing support and promotions in Outlets as well. Royalty levels responsibility à ¢-  Bakers Delight has a very high royalty percentage of customers. Legal and regulatory requirements à ¢-  Bakers Delight is a quality business with best practice process and documentation around its franchise system. Training support à ¢-  It provides for Franchisee and Bakery staff development programs. This is also supported by off the job course and seminars. Operational support à ¢-  Operations it has specialist support staff across all four nations acting as a business resource with expertise across numerous fields. Administrative support à ¢-  Bakers Delight provides financial assistance including roistering and payroll systems, negotiating bakery public liability insurance. Pilot operation opportunities à ¢-  Brumby provides support and good procedures and systems, to assist in managing the business to success. Factors 1 2 3 4 5 Factor which we evaluate A à ¢-  Franchise purchase price and payment : franchise are more expensive to invest and pay the purchase cost is reasonable compared to other competitive franchise B à ¢-  Franchise purchase cost and payment : Bakers Delight is one of the bakeries known among business and franchise fees are very impressive for a new franchise. C

HR Training Class Essay

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. An employee needs assessment is an asset to have in the retail industry. In this demanding line of work it is imperative that we have employees who are fully capable of doing their job well and quickly. Therefore, the needs assessment is needed to help shine the light on those candidates who best fit our needs. One way that a needs assessment may expose any existing performance deficiencies is by looking at the candidates’ individual needs. A needs assessment would help the company see which candidates need what type of training and save time not training the right person incorrectly. Another way that a needs assessment would expose any existing performance deficiencies is by looking at the organizational performance. This will help figure out the skills, knowledge and abilities that an agency needs from a candidate and help the organization recruit only those individuals that will help them and not hinder them in any way. The other way that a needs assessment can help expose any existing performance deficiencies is through an occupational needs assessment. This assessment examines the skills, knowledge, and abilities required for affected occupational groups. Occupational assessment identifies how and which occupational discrepancies or gaps exist and analyzes how well an employee is doing a job. It then determines the person’s capacity to do new or different work. Another way that a needs assessment can expose any existing performance deficiencies is by conducting a personality test. Not all individuals are capable of working in retail or with other individuals in that capacity so they would not be good candidates. The 5th way that a needs assessment would expose any existing performance deficiencies would be to assess an individuals’ mental  capacity to perform. Retail is a stressful field and if a person is not able to handle the demands they could crack under the pressure. Develop a customer service training implementation plan and determine how the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on the job training). Training in the retail industry is very important and will be the starting point for every single individual who works for our company to understand how they are representing the company. It will also give new hires a chance to learn more about the company history and what makes the company a unique one to work for. There are several ways that new hires should be trained when working in retail customer service including: presentation, case study, role play, modeling and on the job training. All of these trainings include a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the best way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material. Justify why you selected the training method that you did. I selected the presentation method because I believe that this is one of the best ways to help individuals learn. With a presentation the individual is not only hearing the information but they are also seeing the information and able to follow along visually. This makes sure that the individual has an auditory recall of the information as well as visual. The case study selection was picked because it helps new hires to see the typical day to day activities in the retail industry. By knowing what to expect, the individual is more prepared for the customers and the other duties that a retail employee must be able to handle at all times. Role playing will help enforce the case studies. It is easy for a new hire to read through a case study and read the solution. The role play helps the new hire fully appreciate how things may happen in the retail industry. By role playing kinetic learners are able to get up and apply the information that they have been taught. This is good for all retail new hires because they can see what may or may not happen while at work. This type of exposure will help cut down on confusion when a real world problem presents itself. Modeling is  great for new hires in the retail industry because they are able to see how a situation should play out if handled properly. By modeling the correct behavior and activities in front of a new hire the organization is able to ensure that the employee was taught the proper way by someone in the field who is an expert at what they do. On the job training is beneficial to any new employee, especially in the retail industry. By shadowing other employees who have more experience and learning along the way is the best way to train. All three learning areas; auditory, visual, and kinetic, are being tapped into. The employee is able to pick up more quickly because it is in the moment. Retail organizations should always include on the job training for their new hires so they can make sure that their employees are trained properly and fully aware of how the company should be running. All of these training methods that I selected are helpful and highly recommended in the retail industry. They each offer a different method of training that is intertwined with another method to offer a stair step affect. Propose two (2) ways to motivate an employee who has no interest in attending a training class. Training classes are not the first thing a typical new hire wants to do before they are able to go out into the field and really get a grasp of their duties and how to handle customers. In order to handle employees who have no interest in attending a training class the HR department must look at ways to implement fun activities that enforce the information that they need to learn. The first way that an employee could be motivated who has no interest in attending a training class is to start a professional development course that will help employees advance in the workplace. This course would encourage employees to attend trainings and in return give credits for the course. When an employee reaches a certain level of credits and has accrued a certain amount of credit hours they will be eligible for a promotion. This is a positive way to increase the likelihood of an employee wanting to atte nd a training and help promote the retail organization as one that believes in the whole person and wants to develop their employees. Another way to motivate an employee who does not want to attend a training class is by paying for training and offering that pay on the first paycheck. By paying the employees for their time before they officially start working for the company shows the employee that they are  valued for their time. Employees would also know that initial training is mandatory for employment. It is imperative for employees to know how to do their jobs correctly and efficiently. If an employee is not able to dedicate their time to training they will be asked to leave. This will encourage employees in a positive way and also reinforce the organization’s standing with attendance and expectation of their employees. This may be off putting to some employees but it shows that the organization that they work for is serious about their employees’ futures and their time that they invest into everyone who comes to work for the company. This could also be a good promotion for the retail organization because it sets them apart from competitors. By being more strict and enforcing policies a company could attest that they are interested in developing the whole person and that they are dedicated to providing all of the training and development that an individual needs to be a part of a winning company. Develop a survey to collect feedback from the employees who attend the training. 1. The objectives of the training were clearly defined. 2. Participation and interaction were encouraged. 3. The topics covered were relevant to me. 4. The content was organized and easy to follow. 5. The materials distributed were helpful. 6. The organization understands the services of my store. 7. Overall how satisfied are you with the amount of communication between you/your store and the organization? 8. This training experience will be useful in my work. 9. The trainer was knowledgeable about the training topics. 10. The trainer was well prepared. 11. The training objectives were met 12. The time allotted for the training was sufficient. 13. Customer service representatives are well trained. 14. Customer service representatives adhere to professional standards of conduct. 15. Customer service representatives act in my best interest. 16. Customer service representative are well supervised. 17. The meeting room and facilities were adequate and comfortable. 18.  Overall I am satisfied with the customer service representatives who conducted my training. 19. What did you like most about this training? 20. What aspects of the training could be improved? 21. How do you hope to change your practice as a result of this training? 22. What additional customer service trainings would you like to have in the future? 23. Please share other comments or expand on previous responses here. Developing a training program for customer service individuals in the retail industry takes time and dedication because of the impact that these positions play in the company. In order for an organization to be successful they must understand that all employees are important and that it starts with the entry level position all the way to the CEO for effective customer service as well as experiences shopping. When a company puts thought and emphasis into the new hires in the company they are establishing a culture that promotes all employees from day one. This culture is very powerful and determines how the organization is ran for a long time. It is up to the HR department to make sure the proper needs assessments are being administered so they can find the best candidate possible for the position. The HR department must also understand that having the proper methods to train the new hires is what encourages individ uals to stay with the organization long term. This method is probably the best way for employees to see that they are being taken care of. By conducting a training survey the organization is able to collect data that will tell them how they are doing with their training process and this will help the HR department improve their training methods. This also gives the new hire and other employees the opportunity to give feedback on the process that they went through. If they saw room for improvement or really thought that a particular part of the training was very successful they can voice their opinions there and help improve the process for future trainees or keep parts of the training that worked well. References Customer Service Tips. (n.d.). 21 for Better Customer Relations. Retrieved August 22, 2014, from http://www.businesstrainingworks.com/training-resources/21-customer-service-tips Retail Customer Service Training. (n.d.). Course. Retrieved August 22, 2014, from http://www.businesstrainingworks.com/course-outlines/retail-customer-service-training-course Stewart, G. L., & Brown, K. G. (2012). Human resource management. (2nd ed.). Danvers, MA: John Wiley & Sons, Inc.

The Cybercrime Prevention Act of 2012: Reflection Paper

A few weeks ago, the country was shocked due to the sudden implementation of RA 1015 or the Cybercrime Prevention Act of 2012. I seldom watch the news but I found out about the law after my mom warned me to be careful of what I post online. I was surprised because my mom has never told me that before. I figured it wasn’t much of a big deal so I shrugged off my mom’s warning. However, as the news about the bill began to spread, a lot of people started to express their opposition to the newly-implemented law. I began to realize that this act was actually a really big deal.I was astounded after reading some explanations as to why the bill shouldn’t be implemented. Why would the government pass a law that hampers democracy? How come only one senator noticed the flaws and loopholes of the bill? I saw a post as to why Senator TG Guingona opposed the said law. First of all, the provisions in the law are vague and unclear. Virtually anyone can be liable and be charged wi th crime. Second, the punishment is too grave and unfair. A 12-year sentence? That’s too much. Third, it’s oppressive. You can be charged with two counts of libel, one under the Revised Penal Code and the second under the Cybercrime Prevention Act.As a student, this law gravely affects me. We all know that many adolescents are very active on the internet. I’m an active netizen as well and because some of the provisions on the law are vague and unclear, I could be charged with crime, even if I just retweet, like or share posts containing criticisms. Second, isn’t a basic human right to be able to express one’s self freely? The Philippines is a democratic country and this law simply curtails freedom of expression. However, the Cybercrime Prevention Act is not all that bad. It’s actually good that we finally have a law that aims to prevent cyber crime in the country.After several cases of unsolved internet crimes (resulting to online criminals not being penalized for their crimes), it’s about time that we have a law for this issue. Its objective is to protect netizens from becoming victims of online crimes but because of certain provisions, the bill becomes an obstacle for freedom of speech. Another good thing about the bill is the establishment of a Cybercrime Investigation and Coordination Center. It will enable qualified officials to go after people who commit online crimes and file a case against them. The opposing views of the act are those against it and those who are in favor of the bill.There are also those who believe that we need this law but don’t agree on certain provisions stated in the law. Yes, we do need a Cybercrime Prevention Law but the problem with this bill is that it lacks or is obscure in certain areas. It’s not perfect and it needs to be improved. It may even be subject to misunderstanding and abuse due to the vagueness of the provisions. If I had the power to reconcile these o pposing views, I would first hear out everyone’s perspective regarding this bill. This would allow me to know what necessary changes should be made to the law.The bottom line is, the bill needs to be revised. A law has to be clear and specific before it is passed and implemented. The only way to fix this issue is to improve and make the law better. Certain areas need to be changed and the changes to be made must be acceptable for all, especially the citizens. We cannot deny that the internet has had a huge impact on our daily lives. It is a symbol of humankind’s advancement and development. It is a vast source of data and information. It has allowed people to communicate with individuals who are far away from them.It empowers people because it is an outlet and platform for us to speak our minds and express our opinions. In more ways than one, it has improved our lives and made it easier. Although it is a valuable research and learning tool, we also cannot contradict th at there are individuals who exploit the freedom they have on the internet. There is a need for a Cybercrime Prevention Law because the internet can also be used to commit crimes. However, individuals should also practice being responsible of what they say and do online. Like what my professor said, it’s a matter of personal responsibility. Think before you post.

Tuberculosis And Its Effects On The Lungs Essay - 1097 Words

Description March 24, 1882 was a very special day that started the evolutional study of Tuberculosis. A German physician and scientist named Robert Koch was the first to publish work on tubercle bacillus. In 1890, Koch isolated a substance from tubercle bacillus that could render harmless pathogenic bacteria. After his findings, he created an injection, which he later called tuberculin. Koch injected himself with the concentrated tuberculin. While observing himself he found that the bacteria violently attacks the body and raised the body’s temperature. Because of his findings, other scientist could take a lead in the study and could other research with this bacteria m. tuberculosis (Daniel, 2006). Tuberculosis is a disease derived from a bacterium called Mycobacterium. Microorganism such as mycobacteria are participates in nature’s recycling program. The wall of the membrane of the bacterium contains abnormally high levels of lipids but since M.tuberculosis lacks an outer membrane so it’s classified as both gram positives and gram negative. There are two types of tuberculosis infections pulmonary and extra-pulmonary. Pulmonary tuberculosis affects the lungs. Extra-pulmonary affects different parts of the body except the lungs. Since tuberculosis is an airborne so many can get it from shaking hands or touching public objects. Significance Tuberculosis is known as a global epidemic. According to WHO (World Health Organization), on March 22, 2006, reported that three of theShow MoreRelatedPulmonary Tuberculosis (TB) Infection1307 Words   |  5 PagesTuberculosis is a contagious disease caused by a bacterial infection. Around 40% of people who have active TB disease have the infection in another part of their body. 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